Returns & Exchanges

We take great care in ensuring our products fit well. If you’re unhappy with your selection, we accept returns that comply with our policy within 10 days of delivery, and exchanges within 30 days. 

If you decide you wish to make a return, or exchange sizes or colors, please notify us at ventas@shopsisa.com, specifying your order number and the product (name, size, and color) you want to return or exchange. 

For items purchased with a discount, sale code or sale value, you may only qualify for an exchange. 

Returned items must be in their original condition – unworn, unwashed, unused. All tags must be attached and the packaging must be in its original condition. You will have to bear the shipping cost of the garment you want to return or exchange. 

Place the item in the original shipping box or a secure, solid carton box. You can return the item with a carrier of your choice. We recommend that you request a tracking number so that the carrier can refund you in the event of theft or loss during delivery.

Please confirm with us before sending the package to: 

Tienda SISA
Nueva Costanera 3919. Local 101-A
Vitacura
Santiago, Chile
Zip Code: 7630312 

Upon receipt, we will send the right size or color as soon as possible and provide a new tracking number, in the case of an exchange. 

In the case of a refund, these typically take 3-5 business days to process from the date we receive the item. We will refund the value of the item in your original form of payment. Original shipping and handling charges are non-refundable unless the item is faulty.

You will be notified via email once the refund has taken place. Please note that your banking institution may take a few additional days to process this transaction and credit it to your account.